Frequently asked questions

It is a face cleanser made with adaptogens, plants such as ashwagandha and ginseng that traditionally help the body handle stress. In skincare they are used for their antioxidant and soothing properties. Deloura's Mochi Face Cleanser pairs them with cica, aloe and gentle actives so it cleans thoroughly while helping stressed skin feel calm and balanced.

It is a bouncy, cushiony jelly, a bit like the Japanese rice cake. It feels soft and springy, melts into a light cleanse on wet skin and rinses off clean. Deloura's Adaptogenic Mochi Face Cleanser is India's first face cleanser with this mochi texture.

Yes. It is sulphate-free and non-stripping, and aloe vera 10% and aquaporin help skin hold on to water, so your face does not feel tight or flaky after washing in cold, dry weather or a heated or air-conditioned room.

Many people don't. It leaves skin hydrated rather than stripped, so oily, combination and normal skin often feel comfortable without moisturiser straight after washing. If your skin is very dry, or you use actives such as retinol, keep your moisturiser. Always use sunscreen in the day.

Yes. BHA (salicylic acid) cleans inside pores and natural AHA gently smooths texture, while aloe keeps skin from drying out. It is a cosmetic cleanser, not a treatment; for active acne follow your dermatologist's advice.

Yes, it is gentle enough for morning and night. If you are new to acids, start once a day for the first week.

Yes. It contains no sulphates, parabens or silicones, and it is cruelty free.

Yes, Cash on Delivery is available on most pincodes in India. You pay ₹99 online to confirm the order and the rest in cash when it arrives. Orders paid in full online ship first.

Orders ship in 1 to 2 working days and usually arrive in 3 to 7 days, depending on your pincode.

UPI, debit and credit cards, netbanking and wallets through our secure payment gateway (Cashfree), and Cash on Delivery on most pincodes.

Because it is a personal care product, we accept returns of unopened, sealed products within 7 days of delivery, and we replace any product that arrives damaged or wrong. See our refund policy for details.

You will get tracking details on WhatsApp and email when your order ships. You can also enter your order number and phone on our Track order page.

No. We do not test our products on animals.

Yes. Apply a small amount on your inner arm and wait 24 hours before first use, especially if you have sensitive skin.

We ship across India. Orders above ₹499 ship free.

Yes. The Deloura Partner Programme is free to join at deloura.co/earn. You create your own coupon code, share it in your reels, stories or WhatsApp groups, and earn a fixed commission on every delivered purchase made with it, while your followers get a discount. Nothing to buy: partners get a free jar, on approval for a good following or after their first sales. Full guide at deloura.co/earn/how-it-works.